These Professional Services of Technological Assistance to the user in their IT operations, we have been delivering them to clients since our beginnings in IT and have evolved at the level of automation and optimization with the new technological trends. We insist on accompanying our clients in their IT operations, which are fundamental in the progress and development of companies towards innovation in the new digital era.

Scope of Remote Helpdesk Technology Support Service

This solution is innovative, with a business model that is fully adaptable to the customer: multi- device, multi-channel and multi-platform, it allows the user to contact a qualified technician to obtain support on any type of device.

Basic Service

• • • Immediate solution of incidents related to the use of technological devices: help, configuration, own incidents or those of connected devices.
    • Service provided through a multi-channel platform: chat, telephone, remote control, call me back, mail.
    • Desktop and laptop support (Windows and Mac OS).
    • Support for Tablets and Smartphones (Android and IOS).
    • Remote troubleshooting, and if it cannot be resolved, a specialist technician will come to the work site.
    • 24/7 Remote Attention
    • Unlimited number of incidents -without duration limit.
    • Service response time: to be agreed with the customer

  Advanced Service

  Account management

  ●  Registration, cancellation, change of user account, profile, mail account, SharePoint, active directory.
  ●  Account unblocking.
  ●  Reset/reset password.

  Permits

  ●  Internet access, network printer, scanner, plotter, network group, VPN and shared folders.
  ●  Enabling network permissions.

  Facilities

  ●  Browser
  ●  Software
  ●  Printer
  ●  MS Office
  ●  Antivirus

  Support

  ●  Browser
  ●  Software
  ●  Printer
  ●  MS Office
  ●  Antivirus

  Mail

  ●  Create, configure, delete account.
  ●  Set up mobile account, VIP account, mailbox.
  ●  Delete, report, increase capacity: mailbox.
  ●  Add/Remove mailing list.
  ●  Problems with accounts.

  Configurations

  ●  Network printer, software, driver, peripherals, network, user profile, browser, Office.

  Scope of On-Site Helpdesk Technology Assistance Service

  After an initial online diagnosis, if the need for on-site assistance is detected, a technician specialized in the field can travel to the user’s workplace to identify and resolve any incidents that could not be solved remotely.

  The service consists of the assistance of a technician on site, who will service the company’s computers.

  • • • Installation and uninstallation of computer technology equipment (telephone, network cable, printers, screen, mouse, scanner, hard disk, keyboard, PC`s/Laptop, CD/DVD reader.
      • Configuration of technological equipment.
      • Installation, commissioning and configuration of devices and peripherals.
      • Support for devices, peripherals.
      • Repair of PC’s (On-site assistance coverage. Parts will be quoted separately; inventory is not handled).
      • Printer repair. Includes incidents related to the configuration, in case of breakage we will manage with the support provider for the resolution of the incident.
      • Time of attention will be agreed with the customer.

  Additional services for B2B companies

  1. Digital Support

  Services that outsource IT assistance to companies, guaranteeing a minimum 85% satisfaction rate, optimizing costs and obtaining more and better results.

  Data storage in the cloud:

     ●  Service for the user to save relevant digital information so that it is safe and retrievable from any device.

  Online Reputation and Digital Footprint Management:

    ●  Service for the monitoring and control of information published on the Internet that refers to the user, assessing whether or not it affects him/her negatively.

  Device localization:

  ●  Location of devices in case of loss, theft or robbery for the recovery and protection of the information stored in such devices. This service can be oriented to the protection of the terminal itself or the person carrying it.

  Backup copies:

  ●  This service allows backing up the information stored in the user’s computers, in an external location, specifically, in servers hosted in a secure data processing center.

  Web Optimization:

     ●  Service aimed at companies seeking to offer their customers a more accessible, understandable and comfortable website for user navigation. It consists of an analysis of the company’s website according to specific criteria of navigability and usability, as well as the needs of adaptation and design of web content (responsive design) to each access support (mobile, tablet, PC, etc.), of the users.

  Additional services for B2B companies

  2. Digital Security

  Services that guarantee the user’s digital security through the configuration, management and installation of the necessary software to reduce the risk of threats through this protection and detection service.

  Security Monitoring:

     ●  This service allows the visualization of the vulnerabilities of the protected devices, offering our IT Security department a constant monitoring of the devices, analyzing the security status, as well as potential threats. Our IT Security specialists analyze each of the incidents to evaluate medium or critical category threats, contacting customers to prevent future incidents.

  Network vulnerability analysis:

    ●  With this service, an exhaustive analysis of the user’s network will be performed, obtaining and knowing the possible existing security flaws. The network and wireless network will be analyzed, as well as the devices, guaranteeing the network and access to it. After the diagnosis and analysis, we will provide the user with a detailed report with the results and recommendations.

  Anti-Ransomware:

  ●  It is a module integrated in the APTs (Advanced Persistent Threats) antivirus system, guaranteeing continuous protection against Ransomware and lateral attacks on the user’s devices.

  24/7 cyber assistance:

  ●  This service provides assistance to users when a security incident has occurred, resolving any problems that may have arisen in a reactive manner.

  WIFI audit:

     ●  This service allows to analyze, detect and assess security vulnerabilities in the network and connected devices, providing a complete picture of the network and helping to maintain security in real time.

  Web Cyber Risk:

  ●  This service is performed through two different actions, to provide a detailed report of the possible vulnerabilities of the client’s web environment, in addition, a passive verification procedure of the client’s website is performed, through an analysis of common vulnerabilities and attacks to which the environment has been exposed.

  Cyber Risk Scoring:

     ●  This service offers an analysis of the company’s cyber risk to determine its exposure and define an action plan.

  Digital Security: anti-virus, anti-spam, content control:

     ●  It provides users with the necessary protection and assistance for their devices against security threats and digital risks, securing their online payments and protecting their data.